Privacy Policy

1. Introduction

This Privacy Policy explains how ADHD Mind Coach (“we”, “our”, or “us”) collects, uses, and protects your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore.

We are committed to safeguarding your personal information and maintaining your trust and confidentiality.

2. Personal Data We Collect

We may collect the following personal data when you interact with our website or services:

  • Name
  • Email address
  • Contact number (if provided)
  • Information submitted through contact or booking forms
  • Appointment and scheduling details

We only collect data that is necessary for providing our services.

3. How We Use Your Data

Your personal data may be used for the following purposes:

  • Scheduling and managing appointments
  • Communicating with you regarding services or enquiries
  • Providing ADHD coaching or psychotherapy services
  • Administrative and record-keeping purposes

We do not use your data for unrelated purposes without your consent.

4. Confidentiality of Sessions

All coaching and therapy sessions are conducted in a confidential and professional manner.

Information shared during sessions will not be disclosed to third parties without your consent, except where required by law or where there is a risk of harm to yourself or others.

5. Data Storage and Protection

We take reasonable measures to protect your personal data from unauthorised access, disclosure, or misuse.

This may include:

  • Secure digital storage systems
  • Password-protected platforms
  • Restricted access to sensitive information

While we take appropriate precautions, no method of transmission over the internet is completely secure.

6. Third-Party Services

We may use third-party tools to support our services, such as:

  • Online booking systems (e.g., Calendly or similar platforms)
  • Email communication services
  • Website analytics tools

These providers may process your data in accordance with their own privacy policies.

7. Cookie Usage

Our website may use cookies and similar technologies to enhance user experience and improve website performance.

Cookies are small data files stored on your device that help us:

  • Understand how visitors use our website
  • Improve website functionality and user experience
  • Analyse traffic patterns through analytics tools

You may choose to disable cookies through your browser settings. However, doing so may affect certain features or functionality of the website.

Where applicable, third-party services (such as analytics providers) may also use cookies in accordance with their own privacy policies.

8. Data Breach Notification

We take reasonable steps to protect your personal data. In the event of a data breach that is likely to result in significant harm or impact to you:

  • We will assess and contain the breach as soon as possible
  • We will notify affected individuals where appropriate
  • We will take necessary steps to prevent recurrence

Where required, we will comply with applicable data protection regulations in notifying relevant authorities.

9. Cross-Border Data Transfers

As we provide services to clients in Singapore, Malaysia and cross-border clients, your personal data may be transferred, stored, or processed outside of Singapore.

Where such transfers occur, we will take reasonable steps to ensure that your personal data continues to receive a standard of protection comparable to that under the Personal Data Protection Act (PDPA).

This may include:

  • Using reputable service providers
  • Ensuring appropriate data protection safeguards
  • Limiting access to authorised personnel only

By using our services, you acknowledge and consent to such cross-border data transfers where necessary for service delivery.

10. Your Rights

Under the PDPA, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for the use of your data (where applicable)

To make a request, please contact us using the details below.

11. Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

12. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

ADHD Mind Coach
Email: help@adhdmindcoach.sg

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

Last updated: March 2023